POLSPOTTEN is on an exciting journey to further grow and expand our digital footprint across the Benelux, Germany, and France.
We are looking for a driven E-commerce Specialist who thrives in a fast-paced environment and wants to help shape our e-commerce future.

Goal of the Role
As our E-commerce Specialist, you will play a key role in managing and optimizing our B2C webshop and B2B portal.
You will ensure seamless content management, a flawless order-to-cash process, and an outstanding customer experience.
Beyond day-to-day operations, you’ll work closely with the E-commerce Lead and marketing team to set up personalized campaigns and identify opportunities for sustainable growth and process optimization.

Key Responsibilities

• Content & Catalog Management: Maintain and optimize content pages and the online catalog for our B2C webshop and B2B portal.
• Order Handling & Aftersales: Oversee the full order-to-cash flow, including order processing, returns, refunds, and aftersales support.
• Campaign Management: Collaborate with the E-commerce Lead on personalized online campaigns across channels such as email, website, SMS, WhatsApp, and social media.
• Performance Analysis: Set up online dashboards, perform monthly data analyses, and provide actionable insights to drive growth.
• Process Optimization: Continuously improve the operational and functional e-commerce processes for scalability and efficiency.
• Team Collaboration: Work closely with the marketing team and support the store team plus part-time students handling online customer service and order management.

Your Profile

• Bachelor’s degree or higher, with at least 3 years of experience in operational and functional e-commerce management
• Data-driven and pragmatic problem-solver with strong organizational skills
• Confident communicator in Dutch and English, both written and spoken
• Experience with Salesforce Commerce Cloud (SFCC) and Salesforce Service Cloud (SFSC) is a plus
• Knowledge of finance or logistics within retail/wholesale is considered an advantage
• Able to think long-term, driving sustainable improvements and scalable solutions

What We Offer

• An inspiring office in the Jordaan, Amsterdam
• A dynamic, open, and entrepreneurial culture
• The opportunity to make a real impact, create stability, and facilitate growth in a key role
• A competitive salary, based on your knowledge and experience
• 24 vacation days to recharge and unwind
• A bonus scheme, depending on personal and company objectives
• A solid pension plan for your future
• Access to the well-being platform ‘Open Up’ for mental and physical support
• Discounts on our unique POLSPOTTEN products